Lock Premium Service

Carsten Wiesner
Carsten Wiesner

The Lock Service Hotline number +49 7371 9508-22 can now receive WhatsApp messages. In the event of a service request, a photo or film can be easily and directly taken with the smartphone on site and sent to the service department.

Remember to save the Lock service hotline number as a contact.

You can find more information about service availability here.

Stefan Wachter, TGS Technischer Gebäude Service GmbH, Austria:

I dealt with the Lock company regarding a technical problem of a customer. I am overwhelmed by such competent, nice, polite and fast customer service. I got help on the phone in no time and a detailed mail with possible causes for the error and solutions for troubleshooting. Even a video with detailed instructions was sent to me. In addition, within 1-2 days I received an offer for repair and new price of the defective drive. Can only recommend this company in terms of drive technology, very very rarely met such a perfect customer service. The quality of the products is also outstanding.